FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS
As a disability service provider, we strive to provide the best service possible to you. However, we acknowledge that our services may not always be to your satisfaction at all times. We would always welcome feedback from you. This will enable us to improve our services and address your concerns as quickly as possible. To give feedback or make a complaint, kindly complete the form below and email it to: info@novelcareservices.com.au. You can also complete a complaint and feedback form on our website: https://www.novelcareservices.com.au/. Please be aware that you have a right to make a complaint directly to the NDIS Quality and Safeguards Commission by:
- Calling this number: 1800 035 544
- Completing a complaint form on the NDIS website via this web link: NDIS Complaint Form
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners of this country throughout Australia, and their connection to the land and community. We pay our respects to them and their cultures, and to the elders both past and present.