As a disability service provider, we strive to provide the best service possible to you. However we acknowledge that our services may not always be to your satisfaction at all times. We would always welcome a feedback from you. This will enable us to improve on our services and address your concerns as quickly as possible.

To give a feedback or make a complaint, kindly complete the form below and email it to: info@novelcareservices.com.au

You can also complete a complaint and feedback form on our website: https://www.novelcareservices.com.au/

Please be aware that you have a right to make a complaint directly to the NDIS Quality and Safeguards Commission by:
1) Calling this number: 1800 035 544
2) Completing a complaint form on the NDIS website via this web link: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF

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• Communication issue
• Policy/procedure issue
• Privacy/confidentiality
• Service provision
• Service quality
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